Customer promise
Returns & Replacement Policy
Replacement or refund for damaged or wrong items. No returns for used, opened, or change-of-mind orders.
✅ Damaged or wrong items
If you receive a damaged, defective, or incorrect item, we will provide a free replacement or a full refund. Raise the request within 48 hours of delivery with an unboxing photo or video of the item and packaging.
❌ Used or opened products
Products that have been used, worn, opened, or tampered with are not eligible for return, replacement, or refund — for hygiene and safety reasons.
❌ Change of mind or late ordering
Returns are not accepted for change of mind, or if the order was placed too close to the festival and reached you after Raksha Bandhan. Please order early to ensure timely delivery.
Personalized items
Personalized rakhis and gifts with custom names or messages are non-returnable, except in the case of a manufacturing defect or a wrong item being shipped.
How to raise a request
Email infoksparkle@gmail.com or WhatsApp +91 97176 66587 with your order number and photos of the item. Approved refunds are processed to the original payment method within 5–7 business days.